Frequently Asked Questions

Am I able to book for any less than 7 nights?

During the high and peak seaon periods, we do ask for a minimum 7 nights from Saturday to Saturday. However, in quieter periods, from September through to early December (excluding major holidays such as Thanksgiving), we are able to be a little more flexible and offer a minimum 4 nights stay. All is subject to availability.

Do you allow pets, even perhaps small well behaved animals?

We do allow, small, well behaved pets on occasion, but will require an additional cleaning fee. Please speak to one of our Pineapplefish team for more information.

How often are the Pineapplefish homes cleaned?

The properties are cleaned prior to your arrival and again on your departure, and we leave you to be responsible for cleaning as you so wish, for the duration of your stay. However, if you would like to book additional cleaning, you can arrange via Sato Real Estate to contact the cleaners and arrange this with them directly. You will also be responsible for the payment of any additional cleaning you organise.

What is classed as High, Low and Peak season?

High Season are all periods from mid-February through until the end of April, and then again from beginning of June through to the end of August.

Low Season is catergorized as January (excluding New Year week) to mid-February, the months of May, September, October, November (excluding Thanksgiving week), and the first 2 weeks days of December.

Peak Season are holiday periods, which include Easter/Spring Break, July 4th, Thanksgiving week and Christmas/New Year.

The exact dates of season changes vary slightly each year. Pricing on this website is set to outline the exact prices when requesting an availability search by date.

What time can I check in and check out?

Standard check in times are 3pm and check out is at 10am.
Can I organize a late check out?

If the property is empty the day after your departure, which can be very unlikely in high and peak periods, then we can possibly allow a later check out. You MUST liaise with Sato Real Estate who will be able to check the bookings and re-organize the cleaners if necessary.

What if I damage something in the house during my stay?

As a part of your stay, you may purchase a Rental Damage Insurance plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000, or are not covered under the plan, will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or actual cash value of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Rental Damage Insurance coverage are contained in the Description of Coverage or Insurance Policy – . The Rental Damage Insurance plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly to Sato Real Estate, Inc. any amount payable under the terms and conditions of the Rental Damage Insurance. Please contact Sato Real Estate, Inc. directly if you do not wish to participate in this assignment. If you do not wish to purchase the Rental Damage Insurance, a $3,000 damage deposit will be required upon final payment or at check-in.